Complaints Team Leader

  • Permanent
  • Chester, Cheshire
  • Salary: £28000.00 - £34000.00 per annum

J2 Recruitment

Fintelligent are working with a specialist finance client looking to resource and experienced Complaints Team Leader for a role in Chester.

This hire will drive development of the complaints department, optimise complaint handling excellence and ensure that learning from customer feedback is adopted across the business.

Required experienced & Key responsibilities:

  • Experience of complaint handling in a financial services or consumer focused business
  • Understanding of the regulatory environment for complaint handling
  • End to end Complaints process experience
  • Advise, guide and coach the Complaints Team
  • Monitor and manage caseloads to meet service levels
  • Analyse and identify systemic issues using root causes analysis where required
  • Report on complaints-related activity to senior management and directors
  • Mange the Complaints Team through quality assurance, feedback, coaching and training
  • Negotiate satisfactory outcomes for customers and other stakeholders

This role is an urgent hire and interviews will be arranged in in the next few days with a view to a June start date.

Salary range available is £28,000 – £34,000

CV’s can be sent directly to Tom Littlewood at Fintelligent

Upload your CV/resume or any other relevant file. Max. file size: 500 MB.

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