Customer Service Advisor

  • Permanent
  • Preston Brook, Cheshire
  • Salary: Up to £19500 per annum + £3-500 bonus a month/parking/progression

J2 Recruitment

An opportunity has arisen with a market leading disability insurance provider for a full-time Customer Service Advisor. My client is based in Bamber Bridge,Preston. Due to location all suitable candidates will need to have their own transport. Working hours are 9am-5.30pm Monday to Friday, with occasional Saturday mornings dependent on workload. Candidates who can be flexible with their hours are ideal.

The successful candidate will be joining a reputable and growing organisation who are market experts in their field.
As a Customer Service Advisor, you will:

  • Deliver first class service within a fast-paced environment handing inbound calls, up to 50 per day on average.
  • Assist clients with relevant queries regarding there policy’s and try to offer them the best possible products
  • Really listen to the customer’s needs and provide a quality service
  • Up sell company products and alternative to achieve maximum results for the client
  • Build rapport and lasting relationships to ensure repeat custom for our client

To be a Successful Customer Service Advisor you will:

  • You will have proven experience within a customer service environment
  • Ideally come from a call centre background and have experience on the telephone (although not essential)
  • Have the drive to work in a customer orientated environment
  • Ability to work to targets and KPI
  • Be able to retain information on company products and polices to relay to the customer.
  • Have a passion for delivering results and the best customer experience you can
  • Proven experience within a fast-paced environment
  • Ability to work under pressure and meet deadlines
  • GCSE level C or above in English is essential (or equivalent)

The package for a Customer Service Advisor:

  • Base Salary of £19,500
  • Uncapped bonus structure (Ability to earn between £200-£500 extra per month)
  • Free parking on site
  • Modern offices
  • Full training given
  • Excellent company incentives

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