Claims Team Leader - Personal Injury

Are you ready to lead a dynamic team in the heart of Salford? Our client, a market-leading insurance company, is seeking a Claims Team Leader - Personal Injury to join their Personal Injury team. Known for their innovative use of smart data and technology, they provide great value insurance to 1.4 million customers.

This is an exciting opportunity with a competitive salary of £40,000 - £45,000 per year. Enjoy the flexibility of a hybrid working model, and take advantage of the onsite car park. Plus, there's an annual bonus to reward your hard work and dedication.

Our client is a top player in the insurance industry, renowned for their rapid growth and investment to customer satisfaction. They focus on delivering excellent service and great value insurance, which has earned them the title of Insurance Employer of the Year at the British Insurance Awards 2024.

As a Claims Team Leader - Personal Injury, you will:

• Supervise a team of PI Technical Claims Negotiators to ensure timely resolution of claims.
• Support the delivery of the claims business plan and achieve SLAs.
• Provide regular reports on KPIs and SLAs to the Head of Personal Injury Claims.
• Handle complex claims and ensure potential fraudulent claims are identified.
• Manage, motivate, and lead a group of handlers, conducting regular performance reviews.
• Assist in recruitment and training of new recruits and re-training of current employees.
• Develop departmental procedures and drive process improvements.
• Ensure compliance with Consumer Duty principles and company standards.

Package and Benefits:

The Claims Team Leader - Personal Injury role comes with a comprehensive package:

• Annual salary of £40,000 - £45,000.
• Hybrid working model for a balanced work-life experience.
• Onsite car park for convenience.
• Reduced insurance.
• Maternity & Paternity pay.
• Annual salary review.
• Pension scheme.
• Annual bonus to recognise your contributions.

The ideal Claims Team Leader - Personal Injury will have:

• Extensive background working in motor personal injury claims.
• Proven team leadership experience or an individual who has had some exposure to leading a team.
• Strong understanding of FCA requirements and claims auditing.
• Excellent communication and problem-solving skills.
• Ability to manage and motivate a team in a high-pressure environment.
• Strong customer service skills and attention to detail.

If you have experience or interest in roles such as Personal Injury Claims Manager, Motor Claims Team Leader, Insurance Claims Supervisor, PI Claims Specialist, or Claims Operations Manager, this Claims Team Leader - Personal Injury position could be the perfect fit for you.

If you're a motivated leader with a passion for personal injury claims and team management, this Claims Team Leader - Personal Injury role is your chance to shine. Join a vibrant and busy team and make a significant impact. Apply today!