Customer Account Executive

Are you ready to take on an exciting challenge as a Collections Advisor for a dynamic company based in Wilmslow? due to company growth we are looking for someone who can dive right in and make a difference. If you're passionate about customer relations and have a knack for resolving complex situations, this could be the perfect role for you!

Join us as a Collections Advisor and enjoy a competitive salary ranging from £25,000 to £30,000 per year. You'll be part of a supportive team in a vibrant Wilmslow location, where you'll have the opportunity to grow and develop your skills. Plus, you'll be working in a company that values curiosity and empathy.

As a Collections Advisor, your responsibilities will include:

• Resolving complex customer issues promptly and effectively.
• Understanding and balancing commercial needs with customer satisfaction.
• Building quick rapport with customers and third-party suppliers.
• Demonstrating curiosity by asking insightful questions and actively listening.
• Showing genuine care and empathy for our customers.
• Completing your induction and understanding our operations within three months.
• Introducing yourself to all customers in your portfolio.
• Categorising accounts according to our contact strategy.
• Managing accounts in arrears through to receivership within 12 months.

 

Package and Benefits:

The Collections Advisor role comes with a fantastic package:

• Annual salary of £25,000 - £30,000.
• Opportunities for professional growth and development.
• A supportive team environment in our Wilmslow office.

 

We're looking for a Collections Advisor who has:

 

• Experience in property and collections.
• Proficiency in IT.
• English and Maths qualifications at GCSE level.
• The ability to quickly establish rapport and manage accounts effectively.

 

If you're interested in roles like Debt Collector, Account Manager, Customer Service Executive, Credit Controller, or Financial Advisor, you might find the Collections Advisor position the next career move you have been looking for.

If you're ready to embark on a rewarding journey as a Collections Advisor we would love to hear from you! Bring your passion for customer service and your problem-solving skills to our team, and let's make a difference together. Apply now and take the next step in your career!